Customer Care & Satisfaction Policy
Customer Care and Quality Assurance Policy
At The Misty River Roasting Company, we’re dedicated to consistency and craftsmanship, creating coffee that inspires with every sip. Our commitment is to provide you with the freshest, highest-quality beans roasted with such care and attention that some might call it perfection—though we’ll humbly admit we’re merely dancing close to it.
Quality Guarantee:
We take pride in our packaging. Our outer, damage-resistant shipping containers are designed to withstand the rigors of transport, and our inner product containers are equally robust, ensuring your premium roasted beans arrive in fine form. If your coffee beans are damaged during shipping—meaning they arrive with visible spills, broken seals, or otherwise compromised—we encourage you to reach out to us right away. We’ll be happy to assist you with a replacement.
To help us serve you better, we ask that you provide photos of any damage within [X days] of receiving your order. For example, if you receive your shipment and the outer container is damaged or suspect, snap a quick photo of the unopened container. Then, as you open up the package, take another photo of the contents. This way, we can fully understand the situation and ensure your next cup of coffee is a great one. While we trust our customers act in good faith, we reserve the right to review claims carefully. This helps us maintain fair practices and continue to offer high-quality products to all.
Taste Experience:
We want you to savor and be inspired by every cup of coffee you brew. However, coffee tasting is a personal journey, and flavor preferences can vary widely. While we strive to describe our coffee’s unique profiles with care, we understand that not every roast will resonate with every palate. If you find that our coffee doesn’t quite hit the mark for you, we’d love to chat! Reach out to us directly, and we’ll be thrilled to guide you toward a blend or roast that aligns more closely with your taste buds.
Our Promise:
We promise to deliver exceptional coffee and outstanding customer care. We’re here to make your coffee journey as enjoyable and rewarding as possible. Let’s make every cup a delightful adventure together!
We’re glad for our new friendship and look forward to getting to know you better as we serve you and help you find inspiration.
Thank you for choosing The Misty River Roasting Company.